We understand that sometimes a purchase may not meet your expectations. Our Return and Refund Policy is designed to provide clarity on how to handle returns and refunds for items purchased from ecovibesgoods.com. Please read the following sections carefully to understand your rights and responsibilities regarding returns.

Return Eligibility

To be eligible for a return, items must be unused, in their original packaging, and in a condition suitable for resale. You must initiate the return process within 30 days of receiving your order. If the item is damaged or defective upon arrival, please contact us immediately to discuss your options. Items that have been used or altered in any way are not eligible for return.

How to Request a Return

To request a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. Please do not send items back without prior authorization, as this may delay the processing of your return.

Return Shipping Costs

Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. If you receive a refund, the cost of return shipping will be deducted from your refund amount. If the return is due to our error, we will cover the return shipping costs.

Refund Processing Time

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct item without delay. Please follow the return process outlined above to initiate your return.

Non-Returnable Items

Certain items are non-returnable, including but not limited to personalized products, gift cards, and items marked as final sale. If you have questions about whether an item is returnable, please contact us before making your purchase. We reserve the right to update our non-returnable items list at any time.

Contact Information

If you have any questions regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with ecovibesgoods.com is satisfactory. Your feedback is important to us, and we strive to address any concerns promptly and effectively.